Customer Service

Real people, in Phoenix. Monday to Friday, 9am to 5pm Arizona time.

How to reach us

• Call or text: (480) 623-4515
• Email: info@hsbammo.com
• Telegram: @AskHeisenbergBot (messages go to our team)
• Contact form: send us a message
• Ask Heisenberg: the chat button at the bottom of every page answers common questions any time, and can hand you to a person.

Mail: Heisenberg Ammo LLC, 3841 N 36th Ave, Phoenix, AZ 85019

Order questions

Have your order number ready. We can help with order status, changes, and cancellations before an order ships. For something that arrived damaged, short, or wrong, see our Return Policy.

Bulk and quote requests

Buying in bulk, or buying for a store, range, or agency? Call, email, or use the contact form and tell us what you need. A person on our team will get back to you with a quote.

Quick links

• Shipping Information
• Return Policy
• Frequently Asked Questions
• Privacy Policy
• Security Policy